OBJECTIVE:

EXPERIENCE:

11/2009 - Present

Industry: Computer/IT Services

Sr. Application Engineer / Offering Program Owner

This role is a mix of responsibilities found in traditional Technical Marketing Engineer, Sales Engineer, and R&D developer for Shoregroup, a managed service provider specializing in Cisco's most advanced and difficult to manage technologies.

Optanix, formerly ShoreGroup, is a converged network solutions provider delivering management applications, operational maintenance services and infrastructure professional services. Founded in 1999 and having more than 400 customers, Optanix is based in New York City and Syracuse, NY, and has support offices in Orlando, FL, Boston, MA, New Windsor, NY and Dallas, TX.Optanix offers a complete range of services, from design and consultation to management and maintenance services for today's high-availability converged networks and customer contact centers. Optanix's focus areas include Data Center, SDN, UCS, UCaaS, SaaS, IP Telephony, Voice over IP, wireless, security and other emerging technologies.As a member of Optanix's Advanced Technology Group (ATG), I provide four distinct types of value centered around Optanix’s product lines.Primary role: Offering Product Owner for Data Center, Foundation, and Wireless offers. Plan, articulate and communicate the technical and business value of the offering. Ensure requirements are clear and iterations move forward efficiently. Work closely with engineering, development and test teams to create, vet, and implement offering solutions. Assist in the prioritization of roadmap items. Assist in the sales/support process. Identify measurable benefits to customers. Prepare necessary offering content to support the sale and/or support of the offering. Work closely with Product Owners and Release Management to ensure the offerings are successfully delivering value to customers.Secondary role: R&D developer. Work with NOC, Product Mgmt, and Sales stakeholders to develop requirements for tool enhancements that increase NOC efficiency or meet market-driven feature requirements. Cycle typically includes requirement definition, prototyping/proof-of-concept build, development specification, NOC training and support, and product marketing documentation. Most recently developed instrumentation as basis for Service Provider Wireless Operations, MSP Operations for Cisco's UC/UCCE on UCS platform, and HCS (Hosted Collaboration Solution)/VMDC. Secondary role: Technical Marketing Engineer. Consult with Management and Product Marketing on all things technical including toolset capabilities, end-user device capabilities, and technical influences upon service profitability. Also provide competitive/SWOT analysis and assist with competitive positioning based on technical analysis.Secondary Role: Sales Engineer. Support Channels, Service Provider, and Enterprise Sales, via remote and in-person sales meetings and presentations. Establish technical rapport and legitimacy with prospects, new customers, and escalations. Describe/demonstrate service/tool value-add via presentations and product demonstrations. Develop and maintain Channels and customer relationships as a thought leader and subject matter expert for UC, UCC, UCS, Data Center, MSP and Enterprise Operations.

2/2008 - 11/2009

Industry: Computer/IT Services

Technical Marketing Engineer

Strong knowledge in configuration of Cisco Advanced Technologies including IP telephony, Security, Core Lan/Wan and servers in the area of device configuration for fault and performance management capabilities. Focus is on Foundation Infrastructure (Lan/Wan)and Data center technologies in both Enterprise and Service Provider markets.Provide SME / TME services for IP Telephony, Contact Center (ICM / IPCC), Routing Switching, Service Provider, and Data Center / UCS technologies to drive CROS into new service offerings.Act as Sales Engineer for complex, highly customized monitoring solutions around Contact Center and Service Provider Triple-Play “Next Generation” networks. Responsible for the Design and tuning of a complex Network fault and performance monitoring system for a national Satellite TV Provider's Next Generation Backhaul, CONUS, and Broadband service networks. Technologies support included: IOS-XR/CRS-1, Multicast, IP-SLA, NetFlow, IS-IS, BGP, IPSEC, and Video. This project presented not only technical challenges, but required development of a new service line for Cisco ROS. Direct revenue impact of more than $5MM on this project alone.Currently developing back-end / cloud data center support services for Cisco's UC-as-a-Service (UCaaS).  This solution provides Unified Communications, Contact Center, and Webex to customers in a SaaS model.  Technologies supported include Hosted UC, PGW2200, UCS, UCCE (Contact Center), Webex integration, complex monitoring and fault correlation. This architecture and support services will provide dial-tone and Unified Communications functionality to the millions of phones currently in the pipeline.

6/2006 - 2/2008

Industry: Computer/IT Services

Product Support Engineer

Provide expert knowledge of Cisco technology and operation to define monitoring and network health requirements.Design, build and work in a Lab environments to investigate and defining technical product requirements.Leverage prior experience working for a Tier1/2 network operations center to analyze and diagnose network problems and to subsequently define an effective solution.Ability to quickly learn new device capabilities to define new monitoring service product requirements.Provide design, configuration and development activities around fault, performance and ticketing solutions for Cisco networks utilizing various OSS systems including: IBM Netcool, IBM Proviso, Remedy ITSP, Cisco Works, Cisco ANA, Cisco Netflow Collector, Cisco Multicast Manager, and Cisco Transport Manager.Leverage IT Information Library (ITIL) knowledge and apply such concepts to a network monitoring environment.

5/2004 - 6/2006

Principal

Provide network engineering design and support for Fortune 500 VoIP, IPT, IPCC, ISN, and ICM managed services clientele.Responsible for global network architectures and new infrastructure related projects. Responsibilities include full Project lifecycle accountability from RDD to final certification while performing throughout as technical subject matter expert. Projects include centralized and distributed, scalable contact-center infrastructures.Project Highlights: Responsible for Design, Implementation, and Support for MPLS-VPN Provider core & customer edge, QoS, H.323, and Infrastructure components for a large, multi-agency, state government NAM/CICM/CVP 3.0 call-center and data network. Project collapsed numerous, disparate data networks, voice platforms, and call-centers into a single highly-available MPLS-VPN based network. Individual state agencies were then able to “bolt onto” the new network for Voice, Video, Data, and Internet services. Call-centers. Acts as technical resource both during projects as well as Tier 3 support for operational issues for Managed Service clientele. Provided routing, switching, IPT, ISN, and IPCC support for global 1000+ seat, multi-vendor, multi-protocol multi-location financial services, government, and health care contact-center environments spanning the US, Europe, Asia, and India. Provided VoIP integration and implementation support. Successfully resolved QoS, fax pass-through/relay, IVR integration, gatekeeper CAC configuration, IOS code stability, as well as miscellaneous Voice/IVR routing/switching issues.

10/2003 - 5/2004

Network Architect

Responsible for global network architectures and new infrastructure related projects. Responsibilities include full Project lifecycle accountability from RDD to final certification while performing throughout as technical subject matter expert. Projects include co-location and remote site implementation, scalable ASP infrastructures for new applications, Acts as technical resource both during projects as well as Tier 3 support for operational issues. Provided routing and switching support for global +1000 seat, multi-vendor, multi-protocol multi-location financial services and ASP environments spanning the US, Europe, Asia, and India. Issues range from AS/400 connectivity (APPN, SDLC), T.38 fax-relay to T1-CAS connectivity.Provided VoIP integration and implementation support. Successfully resolved QoS, fax pass-through/relay, Davox integration, temporary Seimens Option 81 integration, gatekeeper CAC configuration, IOS code stability, as well as miscellaneous Voice/IVR routing/switching issues.Played a key role during implementation of Cisco’s largest CCM / IPCC / ISN deployment to date. Provided extensive VoIP and IP Telephony support and integration services. Integrations include DAVOX, TOPCall Enterprise Fax Solution, Remote Access Services(RAS), Inbound/outbound Fax/Modem, Verint VoIP call-recording, Provided Architectural Design, Project Management, and detailed configuration for new Global business ventures in Beijing, Tokyo, Taiwan, and Germany.Currently evaluating Enterprise NMS/SLA management systems to improve MTBF and MTTR, as well as foster inter-departmental communications during outages and performance evaluations.Provided Network Architecture for a scalable Document Imaging ASP solution.

6/2003 - 12/2003

Network Architect - Various Projects

Provided routing and switching support for large +1000 seat, multi-vendor, multi-protocol multi-location marketing, manufacturing, and distribution environments throughout Latin America.Provided Architectural Design, Project Management, and implementation for an upgrade from Frame-relay to MPLS.Established QoS architectures and provided Cisco IP Telephony / VoIP solutions to reduce customer infrastructure costs in the MPLS network.Provided Architectural Design and Project Planning for International Webhosting relocation and consolidation project.Implemented open-source NMS systems such as NTOP, Nprobe, and MRTG on Linux to provide extremely cost effective WAN/LAN management.

4/2002 - 3/2003

Director - Infrastructure Practice

Provided routing and switching support for large multi-vendor multi-protocol multi-location call center environment.Established QoS architectures and provided Cisco and Avaya IP Telephony / VoIP solutions to reduce customer infrastructure costs.Installed NetIQ Appmanager 5.0 and MRTG (Multi Router Traffic Grapher) on Linux for WAN/LAN management.Participated in large scale upgrades of NT Domains to W2K and Active Directory including Exchange and SQL with several hundred users and several sitesInstalled firewalls at various clients (Checkpoint, Raptor, Linux IPTables)Designed and installed Storage Area Networks (SAN) utilizing Hitachi 9200 Thunder and Brocade Silkworm switches connected to several pairs of Microsoft Active/Passive clusters with IIS, SQL2000, and Exchange 2000Implemented fiber attached Tape Storage Libraries on Storage Area Networks with Veritas Backup Exec Shared Storage Option.Designed a security strategy for a local Credit union in MiamiPerformed an inventory of all NT/W2K and UNIX systems for a large call center company in Miami in preparation of a collocation consolidation and move.Designed and implemented Disaster Recovery solutions for data and application replicationProvided HA design, implementation, project management, and support engineering services for infrastructure upgrades, OS and application migrations, (i.e. Lotus Notes or Groupwise to Exchange, Netware or NT to Win2K, etc.) Hitachi Data Systems SAN implementations, security policy and implementation solutions.

8/2000 - 4/2002

Network Consulting Engineer

Responsible for the support of Internet Service Provider (ISP) orService Provider (SP) customers. Established and maintained an on-going strategic technical relationship with customers. Assisted in the design and deployment of the continually evolving network environment and able to discuss the implications of new code releases, features and functionality as they relate to that environment. Acted as an Internetworking Expert as part of the premium services offered to Cisco's top tier of ISP/SP customers. Provided technical expertise to resolve critical network outages and failures in customers' networks. Demonstrated ability to provide specific in depth technical training on occassion, such as router architecture and protocol specifics. The role required an in depth knowledge of the ISP or SP networking environments to be able to share best practices from other organizations and ensure these critical customers to Cisco Systems succeed in an aggressive market space.Typical Duties/Projects:Assisted in the design and deployment MPLS-VPN, National DCN Mgmt Network, Diff-serv QOS, of the continually evolving network environment. Discussed the implications of new code release's, features and functionality as they relate to that environment. Acted as an Internetworking Expert as part of the premium services offered to Cisco's top tier of ISP/SP customers. Provided technical expertise to resolve critical network outages and failures in customers' networks. Provided specific in depth technical training on occasion, such as router architecture and protocol specifics. Demonstrated an depth knowledge of the ISP or SP networking environments and able to share best practices from other organizations and ensure these critical customers to Cisco Systems succeed in an aggressive market space.

2/2000 - 9/2000

Senior Internetworking Consultant

Provide pre-sales design, configuration, and implementation for Cisco and Microsoft products for South Florida clients. Also, responsible for the evaluation, selection and training of new products or services, comprehensive systems analysis. Designed and implemented VoIP and VoFR. Designed and implement routing, switching, and firewall infrastruture solutions for enterprise and .com clients.

12/1998 - 2/2000

Senior Enterprise Network Engineer

Responsible for the technical architecture of all Internet/Intranet/Extranet related systems including hardware, OS, and software support. Responsible for configuring and maintaining the enterprise's systems as they relate to internetworking. This includes implementation, configuration, coordination, control, maintenance, troubleshooting, security, and utilization of networked systems withing the enterprise. Also, responsible for the evaluation, selection and training of new products or services, comprehensive systems analysis, and progressive support methodologies for all Internet/intranet/extranet related systems.Provided final engineering review and approval to all network modifications or additions.Organized and implemented timely relocation and expansion of LAN/WAN and telecommunication services for approximately 400 users in multiple projects and locations.Designed and installed Cisco Catalyst 5500 based Layer 3 switched gigabit backbone in multiple locations, linked via Frame Relay, T1, ISDN & BRI type circuits.Expanded and maintained WAN/LAN and telecommunications for approx. 630 users on 6 sites.Held final responsibility for security, health and maintenance of all networked devices in a diverse, integrated environment.Designed and maintained server and client platform standards including architecture, configuration, naming, security, interoperability, business continuity (disaster recovery) and Y2K compliance.Projects included two major relocations, business continuity plan design and implementation, and Y2K testing and compliance.Server platforms include Netware 3.12 & 4.11, AS/400, Win95, Windows NT, and SCO Unix.Client platforms include WinNT w/ Z.E.N. Netware Client for NT, Win95 w/ Client32 for Netware, DOS/ODI clients, APPN LU 6.2 5250 type terminals and emulation via WallData, Client Access, and NetSoft for A/S400 access.Telecom switch platforms consist of Lucent Definity G3si, G3R, and Intuity Audix in a DCS environment.Research, contact, negotiate, supervise and follow-up with hardware and software vendors.

7/1997 - 8/1999

Sr. Network Engineer

Responsible for all technology (data and telecommunications) strategic direction and selection.Created, organized, and supervised corporate-wide information systems support staff.Software installed and integrated included: E-Mail, Payroll, Patient Mgmt, Billing, AR and GL.Handled vendor negotiations, system implementations, vendor supervision and follow-up.Designed and implemented enterprise-wide WAN connectivity for seven offices throughout Florida.Implemented system-wide fault tolerance policies and measures.Improved and enforced licensing compliance.Established and maintained WAN/LAN and telecomm. for approx. 250 users on 11 sites.Installed and maintained NT 4.0, Netware 3.12 & 4.11, AIX 4.2, SCO 5, Win95, Windows, and DOS in a wide-area environment.Provided diagnosis and repair to PC/WAN/LAN hardware, ie. NICs, CSU/DSUs, cabling, routers, and servers to reduce support costs.Provided users support for Microsoft Office and other applications as needed.

9/1996 - 1/1997

Network Manager/Engineer

Supervised corporate support staff.Organized and implemented timely relocation and expansion of LAN/WAN and telecommunication services for approximately 200 users in multiple projects and locations. Dramatically reduced down time caused by frequent server crashes.Developed and implemented client migration from DOS/Windows 3.1 ODI to Win95 to facilitate new manufacturing accounting package.Expanded and maintained WAN/LAN and telecommunications for approx. 200 users on 2 sites.Setup WAN connectivity for AS/400 workstations and writers.Maintained Netware 3.12 & 4.1, AS/400, Win95, Windows, DOS, and SCO Unix environment by providing diagnosis and repair to PC/WAN/LAN hardware, ie. NICs, CSU/DSUs, cabling, routers, and servers.Installed and configure APPN LU 6.2 5250 type terminals and components for A/S400 access.Researched, contacted, negotiated, supervised and followed-up with hardware and software vendors.Provided users support for Microsoft Office and other applications as required.

7/1995 - 9/1996

Technology Support Analyst

Responsible for all on-site LAN, telecommunications, and user support for a 300-user, multi-platform environment.Day to day administration of Netware, HP-UX, Definity G3 administration.LAN and PC hardware/software installation, maintenance, and troubleshooting.

8/1986 - 9/1996

Proprietor

RMD was an independent service initially created primarily to guide and serve new users, those who are overwhelmed by the personal computer market or those who want objective advice concerning new or existing products.Early services also included word-processing, spreadsheet, and database setup, programming and maintenance.Services grew to include PC / LAN / WAN software assembly and configuration, Client/Server system analysis, troubleshooting, repair and facilitation of personalized tutoring in any environment.

EDUCATION:

4/2007 - 4/2007

Certification

12/2005 - 12/2005

Certification

http://www.cisco.com/web/learning/le3/ccie/voice/index.htmlCCIE certification in Voice indicates expert level knowledge of VoIP solutions in the enterprise.

3/2005 - 3/2005

Certification

The CCVP certification recognizes the increased importance placed on IT professionals of today who are responsible for integrating voice technology into underlying network architectures. Individuals who earn a CCVP certification can help create a telephony solution that is transparent, scalable, and manageable. Earning a CCVP certification validates a robust set of skills in implementing, operating, configuring, and troubleshooting a converged IP network. The certification content focuses on Cisco Systems CallManager, quality of service (QoS), gateways, gatekeepers, IP phones, voice applications, and utilities on Cisco routers and Cisco Catalyst switches.

9/2004

Certification

The Cisco IP Telephony Support Specialist certification was designed for those whose primary responsibility is to install and support IP Telephony multi-service network solutions. Cisco IP Telephony Support Specialists can configure and troubleshoot complex Cisco Call Manager platforms using multiple-call control, call admission control (CAC), and basic call routing and dial plans. They possess a solid understanding of traditional PSTN technology and can resolve the connectivity issues related to legacy PBX and voice mail systems.

9/2004

Certification

The Cisco IP Telephony Operations Specialist certification was designed for those whose primary role is to operate and maintain IP Telephony multi-service network solutions. Cisco IP Telephony Operations Specialists can configure and deploy complex Cisco Call Manager platforms using multiple-call control, call admission control (CAC), and basic call routing and dial plans, and have the skills and knowledge necessary to resolve connectivity issues related to traditional PSTN technology, PBX and voice mail systems

9/2004

Certification

The Cisco IP Telephony Design Specialist certification was developed for those who design IP Telephony multi-service network solutions. Cisco IP Telephony Design Specialists can design a scalable, converged network using QOS, Cisco Call Manager clustering, H.323, MGCP, or SIP signaling protocols, and assess the scope of work required to integrate legacy TDM PBXs and voice mail systems into an existing data network.

4/2001 - 4/2001

Professional

Cisco Certified Internetworking Expert ( CCIE ) # 7303.CCIE certification in Routing and Switching indicates expert level knowledge of networking across various LAN and WAN interfaces, and a variety of routers and switches. Experts in R&S solve complex connectivity problems and apply technology solutions to increase bandwidth, improve response times, maximize performance, improve security, and support global applications. Candidates should be able to install, configure, and maintain LAN, WAN, and dial access services.

3/2000

Professional

Cisco Certified Design Associate #CSCO10021244

3/2000

Professional

Cisco Certified Design Professional #CSC010021244

2/2000

Professional

Cisco Certified Network Professional (CCNP) #CSCO10021244

7/1999

Professional

Cyberguard Systems Unix Firewall Adminstration

5/1999

Professional

Cisco Certified Network Associate #CSCO10021244

5/1998

Professional

Microsoft Certified Professional + Internet #975358

5/1998

Professional

Microsoft Certified Systems Engineer #975358

3/1998

Professional

Microsoft Certified Professional #975358

1/1997

Professional

Certified Novell Engineer #6590948

3/1996

Professional

Certified Novell Administrator #6590948

12/1995

Professional

Lucent Definity Generic 3 PBX Adminstration

/1992

Bachelor's Degree

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